1. 18+ Age Policy
mospala operates exclusively for adults aged 18 years and above. Participation in real-money gambling by anyone under the age of 18 is strictly prohibited. This rule applies to all players regardless of where they are located in Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district.
As part of our registration and Know Your Customer (KYC) process, every new mospala account holder is required to submit valid proof of identity confirming their date of birth. Accepted documents include a National ID card, passport, or driving licence. Accounts where age cannot be confirmed will be suspended pending verification, and any winnings generated during an unverified period may be withheld.
If you are a parent or guardian and you believe that a minor in your household has accessed the mospala platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including permanent account closure if necessary.
2. Safer Gambling Tools
mospala believes that responsible gaming tools should be easy to access, quick to activate, and effective in practice. All of the tools described in this section are available inside your mospala account settings under the "Responsible Gaming" tab. You do not need to contact support to use them — though our team is always available if you would prefer assistance.
These tools are designed to give you control over your own gambling behaviour. Whether you want to set spending boundaries, take a short break, or step away from the platform entirely for an extended period, mospala has the right tool for your situation. We encourage all players — not just those experiencing difficulties — to engage with these features as part of a healthy approach to online gaming.
3. Deposit & Spending Limits
One of the most effective ways to maintain control of your gambling is to set clear financial boundaries before you start playing. mospala allows you to set the following types of limits on your account:
- Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳) that you can deposit to your mospala account within a 24-hour period.
- Weekly Deposit Limit: The maximum amount you can deposit within a rolling seven-day period.
- Monthly Deposit Limit: The maximum amount you can deposit within a rolling 30-day period.
- Daily Loss Limit: The maximum net loss you are permitted to incur in a single day before the platform temporarily prevents further play.
- Session Wagering Limit: A cap on the total amount you can wager during a single login session.
If you are unsure what limits are appropriate for your personal financial situation, a general guideline is to set a monthly deposit limit equal to no more than a small percentage of your disposable monthly income — an amount you would be entirely comfortable losing without affecting your everyday life in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh.
4. Time-Out & Cooling-Off
A time-out is a short, temporary break from gambling on the mospala platform. It is suitable for players who feel they need to step back briefly — perhaps after a losing streak, a period of particularly intense play, or simply when gambling stops feeling enjoyable.
mospala offers the following time-out durations:
- 24 Hours — ideal for a single-day reset
- 48 Hours — a weekend or short break
- 7 Days — a full week away from the platform
- 30 Days — an extended monthly cooling-off period
- Custom Duration — contact support to set a specific number of days that suits your needs
Once a time-out is activated, your mospala account will be locked immediately. You will not be able to log in, place bets, or make deposits. Any pending withdrawal requests that were submitted before the time-out will still be processed normally. The time-out cannot be reversed or shortened — it must run its full course. This is intentional: the enforced pause is part of what makes the tool effective.
During your time-out, mospala will also suspend any promotional communications to your email address or phone number, so you are not encouraged to return to the platform before you are ready.
5. Self-Exclusion
Self-exclusion is a more serious and longer-term measure than a time-out. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem. mospala takes self-exclusion requests extremely seriously and processes them with the utmost care and confidentiality.
Available self-exclusion periods on mospala are:
- 6 Months
- 1 Year
- 3 Years
- Permanent (Lifetime) Exclusion — your account is closed permanently with no option to reopen
To initiate self-exclusion, contact the mospala support team via live chat or email at [email protected]. State clearly that you wish to self-exclude and specify the duration. Our team will confirm the activation within one hour and send you a written confirmation. During the self-exclusion period, mospala will:
- Immediately lock your account and prevent login
- Cease all promotional and marketing communications
- Close any active game sessions
- Process any pending withdrawals of verified funds
- Retain your account data in accordance with our Privacy Policy
After a fixed self-exclusion period expires, the account will not be automatically reactivated. You must submit a written reactivation request to [email protected] and undergo a review process. There is a mandatory 24-hour reflection period between a reactivation request and the account being reopened. We strongly encourage players considering reactivation to reflect carefully on whether they are ready to resume gambling in a safe and controlled manner.
6. Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of background, income level, or how long they have been gambling. Many people who develop a problematic relationship with gambling do not recognise it until significant harm has already occurred. The following warning signs may indicate that gambling has moved beyond entertainment and has become a problem.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of mospala's responsible gaming tools or seek professional support:
7. Support & Help Resources
If you believe that you or someone you know may have a gambling problem, please do not hesitate to reach out for help. mospala's support team is trained in responsible gaming and can discuss your options confidentially at any time of day or night, consistent with Bangladesh Standard Time (BST, UTC+6).
To speak with a mospala responsible gaming specialist, use any of the following channels:
- Live Chat: Available 24/7 from inside your logged-in mospala account
- Email: [email protected] — responses typically within two hours
When you contact mospala about a gambling concern, our team will listen without judgement, explain all available self-help tools, help you activate any responsible gaming feature you choose, and provide information about further professional support if needed. All conversations are handled confidentially.
8. Tips for Safer Play
The following practical tips will help you enjoy mospala as a form of entertainment while keeping your gambling habits healthy and under control. We recommend all players — new and experienced — read through these guidelines before or during their time on the platform.
- Set a budget before you play. Decide in advance exactly how much money (in ৳ BDT) you are comfortable spending during a session, and treat that amount as the price of entertainment — not an investment you expect to recover.
- Never chase losses. If you have reached your session budget, stop playing. Chasing losses — continuing to play in an attempt to win back what you have lost — is one of the most common pathways to problem gambling.
- Do not gamble under the influence. Avoid playing on mospala when you are intoxicated, extremely tired, emotionally distressed, or in any state that may impair your judgement.
- Take regular breaks. Use mospala's session time reminders to prompt yourself to step away from the screen at regular intervals. Continuous play over many hours significantly increases risk.
- Keep gambling separate from your daily finances. Never use money earmarked for rent, groceries, school fees, or other essential expenses to fund gambling on mospala or any other platform.
- Think of it as entertainment, not income. The house edge means that over the long run, the platform will always have a statistical advantage. Treat any winnings as a welcome bonus, not an expected outcome.
- Balance gambling with other activities. A healthy lifestyle includes a variety of social, physical, and leisure activities. If gambling is becoming your primary source of excitement or social interaction, consider diversifying how you spend your time.
- Talk openly if you are concerned. If a family member or friend expresses concern about your gambling, listen to what they are saying. Their perspective from outside can be valuable and should not be dismissed.